Privacy Charter

1. Why this Privacy Charter?

Chaussures Lachapelle S.A. attaches great importance to the protection of your privacy and personal data. We collect and process your personal data in accordance with the applicable legal provisions, namely the Law of December 8, 1992, relating to the protection of privacy with regard to the processing of personal data ("Privacy Law") and the European Regulation of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("Regulation").

We wish to inform you of the possible processing operations involving your personal data and your rights in this regard. By using our Site, you expressly accept the collection and processing of your personal data by Chaussures Lachapelle S.A. in the manner described in this document.

We reserve the right to make changes to our Privacy Charter at any time. Any substantial modification will always be clearly communicated on our site. We nevertheless advise you to consult this document regularly.

2. Who processes your personal data?

Chaussures Lachapelle S.A. is responsible for the site.

Contact information: Chaussures Lachapelle S.A. Place Verte 5 – 6000 Charleroi BE0401.535.854 Info@chaussures-lachapelle.be 071/32.59.95.

3. Which personal data are collected?

The processing of your personal data is limited to what is strictly necessary to achieve the purposes pursued by Chaussures Lachapelle S.A. The categories of data concerned by the processing are listed below.

Identification data
Financial data
Location data
Connection data (IP address, etc.)
Consumption habits

4. What are the purposes pursued?

Chaussures Lachapelle S.A. collects your personal data with the sole objective of providing you with an optimal, personalized, and secure user experience of the site. The collection of your personal data may intensify with more intensive use of our site.

The processing of your personal data is therefore essential for the proper functioning of the site and the provision of our services. Chaussures Lachapelle S.A. undertakes to process your personal data exclusively for the following purposes:

Allowing you to access your "user account"
Ensuring the processing of orders and product delivery
Ensuring after-sales service
Managing the contractual relationship
Allowing invoicing and account management
Offering the User a general but also personalized service, including sending useful information, newsletters, providing support, and following up on complaints.
Improving and personalizing our services and products
Detecting fraud, errors, and criminal behavior.
Sending promotional offers if you have expressly consented to it (direct marketing). In this case, you remain free to withdraw your consent at any time.

By visiting our site, certain data is collected for statistical purposes. This data allows us to optimize your user experience. This includes your IP address, the geographical area of consultation, the day and time of consultation, and the pages viewed. By visiting our site, you expressly consent to the collection of this data for statistical purposes.

You maintain control over the data you communicate to us. When data is incomplete or incorrect, Chaussures Lachapelle S.A. reserves the right to temporarily or permanently interrupt or suspend certain operations.

Your personal data is intended for internal use only. Your personal data will therefore not be sold, given, or transmitted to third parties, except with your prior consent. Chaussures Lachapelle S.A. has taken all possible technical and organizational measures to prevent a data breach.

5. We also use cookies!

During your visit to our site, cookies may be placed on your computer's hard drive. We use cookies to offer an optimal user experience to our regular visitors.

For more information on our use of cookies, we invite you to consult our Cookie Policy.

If you visit our Site, we recommend that you enable your cookies. However, you remain free to disable them via your browser settings if you wish. For more details, we refer you to our Cookie Policy.

6. What are my rights?

6.1 Guarantee of Fair and Lawful Processing

Your personal data is always processed in accordance with the legitimate purposes explained in point 4. It is collected and processed in an adequate, relevant, and non-excessive manner, and is not kept longer than necessary to achieve the purposes pursued.

All technical and security measures have been taken to minimize the risks of illegal or unauthorized access to or processing of your personal data. In the event of an intrusion into its IT systems, Chaussures Lachapelle S.A. will immediately take all necessary measures to reduce the damage to a minimum.

6.2 Right of Access

If you can prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is transmitted, the criteria used to determine the data retention period, and the rights you can exercise over your data.

6.3 Right to Rectification

Inaccurate or incomplete personal data can be corrected. It is primarily the User's responsibility to make the necessary changes in their "user account," but you can also make a written request to us.

6.4 Right to Erasure (or "Right to be Forgotten")

You also have the right to obtain the erasure of your personal data in the following cases:

Your personal data is no longer necessary for the purposes for which it was collected;
You withdraw your consent to the processing and there is no other legal basis for the processing;
You have validly exercised your right to object;
Your data has been processed unlawfully;
Your data must be deleted to comply with a legal obligation.

Chaussures Lachapelle S.A. decides on its own initiative whether the criteria listed above are met.

6.5 Right to Restriction of Processing

In certain cases, you have the right to request the restriction of the processing of your personal data, particularly in the event of a dispute regarding the accuracy of the data, if your data has been processed unlawfully, if the data is necessary as part of legal proceedings, or for the time necessary for Chaussures Lachapelle S.A. to verify whether you can validly exercise your right to erasure.

6.6 Right to Object

You also have the right to object to the processing of your personal data at any time. Chaussures Lachapelle S.A. will cease the processing of your personal data, unless it can demonstrate compelling legitimate grounds for the processing that override your right to object.

6.7 Right to Data Portability

You have the right to obtain all personal data that you have provided to us in a structured, commonly used, and machine-readable format. At your request, this data can be transferred to another provider, unless this is technically impossible.

6.8 Right to Withdraw Consent

You can withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of processing operations prior to the withdrawal.

7. How to exercise my rights?

To exercise your rights, you must send us a request by registered mail to Chaussures Lachapelle S.A. Place Verte 5 – 6000 Charleroi or by email to SAV@Chaussures-lachapelle.be. We will respond as quickly as possible, and at the latest one (1) month after receiving the request.

8. Possibility to Lodge a Complaint

If you are not satisfied with the processing of your personal data by Chaussures Lachapelle S.A., you have the right to lodge a complaint with the Commission for the Protection of Privacy, which becomes the Data Protection Authority starting May 25, 2018 (https://www.privacycommission.be/).