Welcome to our FAQ section!

Quickly find answers to your most frequent questions about orders, returns, payments, and delivery. This page is designed to help you get the information you need quickly and efficiently. If you require additional information, our Customer Service is always here to assist you.

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Order
Do I need to create an account to place an order?

You have the option to place your order as a guest or to create an account to benefit from additional advantages. However, creating an account is not mandatory.

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How do I place an online order?

Follow these steps to place an order: 1) Choose the delivery method in your basket. 2) Enter your personal information. 3) Select your payment method.

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What should I do if I made a mistake in my order or want to make a change?

If your order has not yet been shipped, quickly contact our Customer Service for cancellation. If the order has been shipped, you will need to return the package once received and place a new order.

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Can I order multiple items at the same time?

Yes, you can add multiple items to your basket and order them all at once, thus simplifying the purchase process.

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Is it possible to check the availability of an item before ordering?

Absolutely, item availability is indicated on each product page, allowing you to instantly know if the item is in stock.

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Returns
Can I return my order and how?

You have 14 days to return your order for free from Belgium. Follow the instructions on the return form. For returns from another country, the costs are at your expense.

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How will I be refunded in case of a return?

All refunds are made using the original payment method upon receipt and validation of the return.

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Is it possible to exchange a purchased item?

Yes, you can exchange an item either in-store or by using our online site to request an exchange (fees may apply).

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What should I do if I receive a damaged or incorrect item?

If the item received is damaged or does not match your order, please contact our Customer Service immediately to arrange an exchange or return.

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Payment
What payment methods are accepted online?

You can pay by Bancontact, Visa, PayPal, as well as other online banking services. Secure payment is guaranteed for all methods.

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How can I obtain an invoice for my order?

An invoice is automatically included in your package. For a VAT invoice, please mention it when placing the order.

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Are online transactions secure on your site?

Yes, we use advanced encryption technologies to ensure the security of all transactions and protect your personal data.

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Can I pay for my order in installments?

Currently, we do not offer the option of paying in installments. Payment must be made in full at the time of the order.

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Delivery
What are the available delivery options?

We offer delivery to your home, workplace, or in-store pickup. For international shipments, fees may apply.

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What are the delivery times and costs?

Delivery is often free in Belgium. Orders placed before 6 PM are generally processed the next day and delivered on the following days. However, "in-store" reservations depend on the item being shipped and received if it is not located in the desired store. Fees and deadlines may vary for international shipments.

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How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link to follow the delivery in real-time. (If you receive "nothing," please check your "spam," junk, etc., folders.)

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What happens if I am not home at the time of delivery?

If you are not available to receive your package, the courier will leave a delivery notice, and you can either reschedule a delivery or pick up your package at a nearby collection point.

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Can I change the delivery address after placing my order?

If your order has not yet been shipped, you can contact our Customer Service to change the delivery address. Once the order has been shipped, it is no longer possible to change the address.

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Undershirts
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Underwear
Underwear
Luxury Collection
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Undershirts
Luxury Collection
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